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Shipping & Delivery Policy

Dispatch time: We will ship within 1-3 working days after you place your order.

Delivery time: The estimated delivery time may vary by region. Please refer to the shipping details during checkout.

Freight: The freight is calculated based on the weight, volume, and delivery address of the product, and is subject to the information displayed at checkout.

Mailable regions: We offer global delivery services, but some special regions may not be able to deliver. Please refer to the website announcement for details.

Shipping Method: We use standard Shipping with Cainiao and Yanwen Standing Shipping.

Tax: Europe sales have Value-Added-Tax and Customs added to the total so the customer does not have to pay it after shipping. This is mandatory for all shipment to Europe. Customer from other countries will have to pay taxes in the destination country.

Customs: Customer have to pay Customs and taxes in the destination country. Refusal to pay customs once the goods arrive at the destination country will result in good being destroyed or returned and in this case SimRuito will not be able to refund and customer will have to bear the loss. It is already paid for all shipment to European region.

Please contact your local customs office and logistics company to get clear information about the clearance of your goods. In case there is a need for any supporting documents then raise a support ticket on our customer support portal.

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